Privacy Policy

Introduction

Voolt Pro (“Voolt Pro,” “we,” “our,” or “us”) operates an online platform and directory at www.voolt.pro that connects consumers with local trades and professional service businesses (“Service Providers”).

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you use our platform, website, or services (collectively, the “Services”). By using Voolt Pro, you agree to the practices described in this Policy.

What Information We Collect

We collect personal information from or about you in the following ways:

1. Information You Provide

  • Consumers: When you request a service, submit a review, or create an account, we may collect your name, email, phone number, address, service requests, and reviews.

  • Service Providers: When you register your business, we may collect your business details, licenses, insurance, certifications, and contact details.

  • General: Any information you choose to share with us (photos, messages, special service instructions, etc.).

2. Information from Third Parties

  • Ratings, reviews, or business details from external sources.

  • Verification data from licensing, insurance, or background check partners.

3. Information Collected Automatically

When you interact with our Services, we may automatically collect:

  • Device and browser type, IP address, and operating system.

  • Pages visited, features used, referring URLs.

  • Geolocation (if enabled on your device or when using Pro tools).

4. Sensitive or Professional Information (Service Providers only)

  • Background check information (if required).

  • Professional qualifications, work history, and certifications.

  • Identification documents (e.g., driver’s license, business license, or insurance details).

How We Use Your Information

We may use your personal information to:

  • Provide, operate, and improve Voolt Pro’s Services.

  • Match consumers with Service Providers.

  • Display profiles, ratings, and reviews.

  • Process subscriptions, lead payments, and consumer bookings.

  • Communicate with you about requests, jobs, or account updates.

  • Run promotions, referral programs, and discounts.

  • Deliver targeted advertising and marketing.

  • Detect, investigate, and prevent fraud or misuse of the platform.

  • Comply with legal and regulatory requirements.

Sharing Your Information

We may share your information in the following ways:

  • With other users: Consumer requests, reviews, and limited profile details may be shared with Service Providers; provider business details may be shown to consumers.

  • With service providers & partners: Payment processors, communication tools, analytics providers, background check services, and ad networks.

  • With booking partners (if applicable): If you book services through a partner’s site or app, booking details may be shared with them.

  • Publicly: Business listings, ratings, reviews, and photos may be visible to all users.

  • For legal purposes: To comply with laws, regulations, or protect rights and safety.

  • In a business transfer: Your data may be transferred if Voolt Pro is acquired, merged, or sold.

We do not sell your personal information for money. However, sharing data with advertising and analytics partners may be considered a “sale” or “share” under certain U.S. privacy laws.

Cookies & Tracking Technologies

We use cookies, pixels, and analytics tools (including Google Analytics, Google Ads, Meta Ads, and Google Tag Manager) to:

  • Remember preferences and personalize your experience.

  • Measure site traffic and user behavior.

  • Deliver ads and promotions relevant to you.

You can manage cookies via your browser settings or opt out of certain advertising practices via the Digital Advertising Alliance or Network Advertising Initiative.

Communications

  • If you contact a Service Provider or consumer via Voolt Pro, we may mask phone numbers and process messages for fraud prevention and support.

  • By using Voolt Pro, you consent to receive texts, calls, emails, and push notifications related to your account, services, and promotions.

  • Standard carrier rates may apply. You may opt out of marketing texts at any time by replying STOP, but you may still receive essential service updates.

Data Retention

We retain your information only as long as necessary to provide Services, resolve disputes, comply with legal obligations, or enforce agreements.

Your Privacy Rights

Depending on your location (including residents of California, Virginia, Colorado, Connecticut, Utah, Canada, and the EU), you may have the right to:

  • Request access to the information we hold about you.

  • Request correction or deletion of your information.

  • Opt out of targeted advertising and sharing.

  • Limit the use of sensitive information.

  • Obtain a portable copy of your data.

  • Appeal if we deny your request.

To exercise these rights, email us at vooltpro@voolt.com. We may need to verify your identity before processing requests.

Children’s Privacy

Voolt Pro is not intended for children under 16. We do not knowingly collect personal information from anyone under 16. If we learn that we have, we will delete it promptly.

International Users

If you access Voolt Pro from outside the United States, your information may be transferred to and stored in the U.S. or other countries with different privacy protections. We apply safeguards consistent with this Policy regardless of where your information is processed.

Security

We implement technical, administrative, and physical safeguards to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security.

Notice of Financial Incentives

From time to time, Voolt Pro may offer promotions, discounts, or referral credits in exchange for providing certain personal information (such as your email or phone number). Participation is voluntary, and you may opt out at any time by contacting us or discontinuing program participation.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted here with a new “Last Updated” date. Significant changes may also be communicated via email or platform notifications.

Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or our practices, you can reach us at:
 📧 support@voolt.pro